General Terms
Purchase terms are a part of the Seller’s obligations under the Consumer Protection Act and are intended for Customer to be informed in a clear and comprehensible manner of a number of circumstances relevant to the conclusion, execution, termination of the contract, and all in accordance with the law.
The term Buyer refers to a classical consumer (a physical person who orders and pays any product outside any activity by means of a web store service present on the Seller’s website), but also to customers of legal entities, tradesmen and traders of individuals and physical persons performing business activities, but they are protected by the Consumer Protection Act only if they buy products that are not related to their business.
The salesman on the web site healingpad.space performs on his own behalf.
Purchase terms are part of the contract concluded with the distance together with the specifications and the price of the purchased product, and before the order confirmation of purchase of a particular product the Customer will request that the same accept / declare that it is acquainted with it, and after confirming the order (contract termination) shall be delivered to the Customer as the content of an e-mail confirming that the contract was concluded. The Seller reserves the right to change the terms at any time, provided that such changes will take effect upon publication on these web sites.
When the Buyer confirms and executes the order, the contract is concluded and the Seller on the fact of concluding the contract will immediately notify the contract that the contract has been concluded.
Main features of the goods
The products are depicted in descriptive form and photographs. Product photos are illustrative in nature and do not always have to match all the products that are the subject of the order in all detail. The Seller specifically points out that the visual identity of a product displayed on a photograph does not have to match the actual appearance of the product, in particular with regard to the monitor settings of the customer computer, the color perception of the customer as seen on the screen, etc. In the case of the above discrepancy between the products shown in the photograph and the delivered product is not a product defect.
HT PayWay applies the most modern standards in data protection – SSL certificate 256 bit encryption and TLS 1.2 cryptographic protocol as the highest levels of protection in data entry and transfer. ISO 8583 protocol ensures that data exchange between HT PayWay system and card authorization centers is performed in a private network, which is protected from unauthorized access by a double layer of firewall.
The card payment system is integrated into the pages. After selecting a payment, “Tab” will open the fields for entering the card information. Card and owner information are not kept on our servers.
We do not charge your card immediately but at the time of sending the goods. In this way, we leave the possibility of replacing the item in the event of a product being unavailable.
The purchase was made after a successful card authorization. If the system refuses to authorize a card payment, select one of the alternative payment methods. We do not have information about the reasons for rejecting a card, it may be of a technical or business nature.
Invoice
We ship the order invoice to the shipment together with the goods.
Shipping
We ship worldwide.
Delivery cost
The delivery price is divided into two classes:
- order value up to 500 € – delivery price is calculated based on weight of items in cart
- order value above 500 € – free shipping!
Time of delivery
We handle all orders received on a working day and ship out the products within 7 business days.
From the day it was shipped, depending on where the product is shipped to, the actual delivery might take up to 15 working days.
Complaints and Returns
In case of complaint, damage to delivery, data transfer errors or any other defect, please do not hesitate to contact us within 1 business day of receiving the shipment. The buyer is obliged to submit a complaint by e-mail to: HealingPad.info@gmail.com.
The right to a complaint is obtained by the user if:
- the goods were not delivered according to the order from the order,
- the goods delivered do not meet the standards,
- there was damage to the delivery.
Upon receipt of goods, the order confirmation of the order depends on the buyer, and the buyer is obliged to compare the items received with the account. If something is missing, it is immediately necessary because the subsequent complaints will not be taken into account.
All these complaints will be solved in agreement with the customer or the recipient of the goods.
Internet Dispute Resolution
By special regulation of the European Union, as of 15 February 2016, throughout the EU, disputes relating to online purchase can be resolved through the platform that you can access here. This means that if you encounter a problem during an online purchase within the EU (defective product, product replacement, etc.) you can file your complaint on the top link.
The platform can be used by consumers and merchants, and the complaint can be submitted to any of the 23 official EU languages.